核心观点
Mainland China emergency numbers: **110** police, **120** ambulance, **119** fire. Save them on your **lock screen** with your **hotel address in Chinese**. In any emergency: get to a **safe, visible place**, call the right number, say **location** simply (landmark + district), send **WeChat location pin** if you have data, then notify **your embassy** for passport loss, arrest, or serious injury. For medical issues, go to a **public hospital ER (急诊 jízhěn)** with passport and travel insurance card.
正文
Safety Hub — What To Read First
| If you are asking… | Open this (one page) |
|---|---|
| 110 / 120 / 119 and hospital intake | This guide |
| Insurance before you fly | Travel insurance |
| Payment failed (not medical) | Payment failed |
| Food allergy / ordering help | How to order food |
| Etiquette (queues, photos) | Etiquette basics |
| Airport → hotel story | Community: Pudong |
This guide = numbers, phrases, embassy scenarios—not wallet troubleshooting.
适合谁
- First-time visitors who have not memorized local emergency numbers
- Solo travelers without fluent Chinese
- Anyone who wants a script before something goes wrong—not during panic
下一步
Before the trip (15 minutes)
- Save 110 / 120 / 119 in contacts and lock-screen note.
- Screenshot hotel address in Chinese + ** embassy consular phone** for your nationality.
- Download offline map pin for hotel and nearest public hospital.
- Share itinerary with someone at home; enable Find My / location sharing if comfortable.
- Pack insurance card photo, prescription list (generic names), and blood type / allergies on phone.
If you need an ambulance (120)
- Move to safe spot (curb, lobby, station staff desk).
- Call 120; say:
- “需要救护车 (xūyào jiùhù chē, need ambulance)”
- District + landmark: e.g. “浦东新区, 东方明珠附近 (Pudong, near Oriental Pearl)”
- Send WeChat location to friend or hotel front desk simultaneously.
- Do not hang up until operator confirms; keep line open if asked.
- At hospital ER, show passport; pay deposit (mobile pay or card)—keep receipts for insurance.
If you are a victim of theft or need police (110)
- Go to a lit public area (metro station police booth, mall security).
- Call 110 or ask staff “请帮我报警 (qǐng bāng wǒ bào jǐng).”
- For passport theft: get police report before embassy appointment.
- Cancel cards remotely; assume phone wallet needs re-auth if phone stolen.
Fire or gas smell (119)
Evacuate first; call 119 from outside building. Do not use elevators.
Non-emergency medical (fever, minor injury)
- Pharmacy (药店 yàodiàn) — show symptom via translation app; pharmacists in cities often assist with OTC.
- Clinic visit — tier-1 cities have international clinics; public hospital outpatient (门诊) works with passport + pay.
- Telemedicine — insurer may offer English nurse line before you choose ER.
Embassy and consular services (when to call)
Contact your embassy or consulate for passport replacement, arrest, serious injury involving your nationality, or missing persons—not for train delays or hotel complaints.
| Situation | Embassy role | You still need |
|---|---|---|
| Passport stolen | Replacement appointment, sometimes emergency travel doc | Police report (110) first |
| Serious injury | Welfare check, contact family | 120 + hospital care; insurer for bills |
| Arrest / detention | Consular visit rights (varies by treaty) | Local lawyer referral list from embassy site |
| Lost wallet, passport OK | Usually not involved | Bank card cancel, police report if theft |
Before travel, save your country’s consular emergency line and WeChat official account (many embassies post alerts). Register with your government’s traveler enrollment program if offered (e.g. STEP for US citizens).
Phrases to show on your phone (112 / 120 / 110)
| English | Chinese (show this) |
|---|---|
| I need an ambulance | 我需要救护车，地址是___ |
| I need police | 请帮我报警，我丢了护照 |
| I am at [hotel name] | 我在___酒店 |
| I have chest pain | 我胸口疼，需要医生 |
| Allergic reaction | 我过敏，呼吸困难 |
Fill the blank with your Chinese address from Amap or hotel card—not English-only hotel branding.
Traffic accidents (122 optional)
For non-injury fender-benders, drivers sometimes exchange info on the spot. If you are in a taxi and the driver asks you to stay, remain calm; for injury or dispute, call 110 (police) and ask for an accident report if you need insurance documentation. 122 is traffic administration—less urgent than 110 for tourists in most cases.
怎么做
Save 110/120/119 on lock screen
Screenshot hotel address in Chinese
Save embassy and insurance hotlines
Know nearest public hospital ER pin
常见坑
Dialing 911 instead of local numbers
No Chinese location for responders
Skipping police report for stolen passport
可能变化的部分
English support and ER wait times vary by city and holiday.
备选方案
Situation Action Cannot reach 120 Taxi/Didi to nearest 人民医院 ER; show “急诊” characters No data Metro staff, hotel, or shop staff often help dial 110/120 Language barrier Show phone text: “我需要帮助，位置在 [Chinese address]” Lost phone Hotel front desk, embassy, or police station for comms
常见问题
Can I trust unofficial “help” at tourist sites?
Use **official** police, hospital, or venue security. Avoid strangers offering unofficial document “fix” services.
Do I need a Chinese SIM to call 110/120?
No—emergency calls work on roaming/eSIM in most cases; verify with your carrier before travel.
Should I call embassy for every issue?
Call for **passport loss**, **arrest**, **serious injury**, or **missing person**—not for routine train delays.